Frequently asked questions.

How do I become a Yalu stockist?

We'd love to arrange a wholesale list for you! Please contact us yalublueteabar@gmail.com and If you live in the Melbourne area, we'd love to meet up and show you through our range. 

Who stocks Yalu? 

VIC

Folkstore, 248 Brunswick St, Fitzroy VIC 

One Fine Secret, Level 3 (301), 20-22 McKillop St, Melbourne City.

The Little Things In Life, 70 Commercial Place, Eltham VIC

Sweet Fern, perfumery, 114 Armstrong St S, Ballarat Central VIC 3350

Neisha, 261 High St, Northcote VIC 3070

Page 8, Main Street, Mornington VIC 

ACT: 

Beautiful You, 13 Watson Pl, Watson ACT

NSW:

Arnhem Clothing, 1/19 Lawson St, Byron Bay NSW

LazyBones, 11 Beacom Rd, Clunes, NSW

We Can See,  195/197 Pittwater Rd, Manly NSW

Brow Renovation, 39 Keppel St, Bathurst NSW

TAS

Apostl, shop 212, 70 Murray Street, Hobart. 

 

Do you do custom orders?

Sure do! We love collaborating with like-minded people. We can do everything from unique wedding favors to organizing specialty tea blends for events or award nights. Send us an email and let's talk possibilities yalublueteabar@gmail.com

Can you send it to my PO BOX?

NO. We use a courier service to deliver your precious package. We can only send to real addresses, no PO BOX deliveries. Work addresses are great, as there is usually someone there to sign for it. Otherwise, our delivery person will leave a note at your door specifying pick up arrangements or the second drop off attempt. You can also specify in the notes section at checkout where you would like your package left. Example: Please leave my package on the front step. 

What happens if I make a mistake in my postage details?

Please double-check your address before submitting the order. Yalu does not accept responsibility for customers providing incorrect shipping details. In this instance, if products are returned to us, the resending of items to the customer will be at the customer's expense.

How long until I receive my order?

Your order will be dispatched 1-3 working days after purchasing. Please allow up to 4 working days for regular post and up to 2 for express post from dispatch. This postage time will depend on your location.

 

If there are any problems with your order, please don't hesitate to contact us and we'll do our best to help: yalublueteabar@gmail.com 

Shipping costs : 

  • 500gm and under - $8.00 
  • Up to 2kg - $8.95 - $10
  • International shipping from $18.00 ( you will be able to select at the checkout) 
  • Please note that some regional areas + Darwin will not be included in our courier service and you may be contacted for additional postage fee. 

 

Who created the beautiful photographs on your website? 

A selection of our photographs was taken by Paige Noelle ( stylist)  and Tanya Zouev (photographer) from Sydney, Australia.